Terms and Conditions
Quick, Simple and Reliable
Email Addresses: We hate junk mail! We collect your email address to confirm your order and send you status updates. We do NOT sell or rent or loan your email address to anyone. If the occasion ever arises that we get the urge to send you a promotional email, it will not be more frequently than once a month. We haven't had the urge yet.
Product Condition: Most of our parts are purchased new from distributors or our customers. Many have been on their shelves for an extended period of time, waiting to be used as spares. Many of the boxes are written on or worn but the product inside is NEW unless clearly indicated as USED. All of the parts in our main catalog are NIB for new in box. If items come boxed 12 per box and you purchase less than 12, we will ship them individually wrapped and they will be noted as New/Loose. If we determine that an item has been used (even if just for a short period of time) we call it USED and for now you will have to look in the USED category for availability.
Warranty: We warrant all of our parts for 30 days.
Freight: We ship via UPS, USPS or Federal Express (air only). If you don't specify a shipping method we will assume UPS ground. If an order is more than $200 we ship it insured as it appears that Phil the gorilla works for all three carriers. Your actual freight cost will be added to your order and will be emailed to you on your invoice. A copy of your invoice and your credit card receipt will be in your package, unless otherwise requested.
Timely Shipping: To assure prompt, timely shipping we hire the people who lease us the warehouse space to ship our parts. The vast majority of orders entered ON-LINE by 3:00 PM CST that are without special requests, are shipped out that day. To check on the status of an order, log into our on-line catalog. Click on 'Continue Shopping', then 'Orders' on the top, then either 'pending' or 'past'. A list of orders will appear. Click on the order number in the first column and the order detail will display. The tracking number and shipping costs are at the bottom.
Credit Card Charges: Your card will be charged only after your order is packed and ready to ship. No authorization, No extra charges.
Availability: We make an effort to keep our web site up to date with new in-stock products and up-to-date quantities. Each day we get new items and ship existing stock, so if you don't find what you are looking for today, please check back tomorrow. If you are looking for a hard to find item, you can email us and we will check with a customer or distributor who we think might have that item.
Return Policy We realize that sometimes what you order is not exactly what you need.
If this happens to you:
1) send the orignial unopened box back to us for a refund less shipping and a 10% handling fee
2) send any of the items back in their original item packing for a refund less shipping and a 15% handling fee
Please include a copy of your original packing slip/invoice with the returned merchandise. In either case upon receipt we will immediately credit the original credit card account.
As expected, if we made a mistake, please email us and let us know and we will make it right!